At BLISSS, your satisfaction is at the heart of what we do. We are committed to delivering a premium matcha experience, and this policy explains the terms for cancellations, returns, and refunds for purchases made through our website.

1. Order Cancellations

We understand that plans may change. Please take note of the following cancellation terms:

• Before Dispatch: Orders may be canceled before they leave our warehouse. To cancel, kindly reach out to our support team at BAREMUSE11311@GMAIL.COM at the earliest. Once confirmed, we will issue a full refund to your original payment method.
• After Dispatch: If your order has already been shipped, cancellation will not be possible. However, once the order is delivered, you may raise a return request as per our return guidelines.

2. Returns

We take great care to ensure the quality of our matcha. In the unlikely event that you are dissatisfied with your order or receive a faulty product, you may be eligible for a return under the following conditions:

• Eligible for Return:
• Products damaged during shipping.
• Incorrect items delivered.
• Defective or expired products.
• Return Conditions:
• Items must be unused, unopened, and in their original condition.
• Return requests must be raised within 7 days of delivery.
• Proof of purchase (receipt or order confirmation) is required.
• Non-Returnable Items:
• Opened or used products.
• Items bought on sale or during promotional offers.
• Products that have crossed their expiration date.

3. Refunds

Once we receive and inspect your returned item, we will inform you whether your refund has been approved.

• Approved Returns: A full refund will be issued to your original payment method within 7 business days of receiving the returned item.
• Partial Refunds: If the item is not returned in its original condition or is missing parts not due to our error, a partial refund may be processed.

4. Refund Method & Timeline

• Payment Method: Refunds will be credited back to your original mode of payment (UPI, credit/debit card, net banking, etc.).
• Processing Time: It may take 7–10 business days for the amount to reflect in your account, depending on your bank.
• Shipping Costs: Shipping charges are non-refundable unless the return is due to our error (damaged, defective, or incorrect product).

5. Exchanges

We currently do not provide direct exchanges. To get a replacement, please return the original item as per the process above and place a fresh order for the product you wish to purchase.

6. How to Request a Return or Refund

For assistance with cancellations, returns, or refunds, please reach out to our support team:

 Email: Baremuse11311@gmail.com
 Phone: +91 7011926957